Thanks for visiting Wavee Goddess. Here are a few of the common questions we have answered.
When will my order ship?
Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How long does it take to receive my order?
Deliver times are depended on where you are located in the US. See the options available at checkout (First Class Mail 1-3 days and Priority Mail 1-3 days) .
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Which countries do you ship to?
Currently, we are only shipping to the USA and Canada.
Where do I send my product return to?
To return your product, you should mail your product to: P.O. Box 47339 Windsor Mill, Maryland 21244. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds and Return Policy
What items are available for refunds?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.
What do I need to do to request a refund?
Please email: email@example.com with your refund request..
* To be eligible for a return, your item must be unused and in the same condition you received it. * It must also be in the original packaging.
How do I contact Wavee Goddess?
You can contact Wavee Goddess via email at firstname.lastname@example.org or submit a form on our contact page.
What personal data we collect and why we collect it?
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you submit a message via the contact form on the website, we will store your name, email address and the subject and content of the message.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. When you log out of your account, the login cookies will be removed.
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How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data?
Visitor comments may be checked through an automated spam detection service.
Your contact information?
When you sign up for the Newsletter, we store your email address. We do this in order to alert you of news and information pertaining to Wavee Goddess. Your information will not be sold to a third party.
How we protect your data?
Your information is stored on a database in a server located in a secure location.
If you have other questions that are not addressed here, please use the contact form.